If you are experiencing problems with a wireless (Wi-Fi) network connection on the PS3, try these troubleshooting options:

Disable Media Server Connection

This feature allows the PlayStation 3 to connect to DLNA Media Servers on the same wireless network. However, if this setting is enabled, it may interfere with Internet Connectivity.

To disable the Media Server Connection:
  1. In the XMB™ home menu, go to  ps3 setting button (Settings) > [Network Settings]
  2. Select [Media Server Connection] and press the ps3 self repair button.
  3. Highlight [Disable] and press the ps3 self repair button.

Check Your Network Equipment

Make sure your network router supports Wi-Fi connections.  If the router does not support Wi-Fi, you will need to use a Wireless Access Point (WAP) that supports 802.11b or 802.11g wireless protocols.  If you have a Wireless Access Point that is 802.11n, you will need to make sure you set it so that it is in mixed mode (accepts 802.11b or 802.11g signals).

If you do not know how to operate or access your network equipment settings, (such as your DSL or Cable router settings), you will need to contact the manufacturer of the equipment directly. 

Also, note that all models of the PS3 system support Wi-fi except the 20GB (model# CECHB01) system.

Intermittent Internet Connection

If you are able to connect to the Internet with the PS3 system, but your Internet connection will disconnect after a few minutes and your Internet connection:

  • Requires a user ID and password
  • Your user ID/password is entered into your home gateway router or Broadband modem

then your router/modem may be causing the disconnection.

Go in to your router/modem settings to ensure that it is set to keep the connection active ("Keep Alive" mode), and is NOT set to "Connect on Demand".

Check with your ISP or router/modem manufacturer if you do not know how to set the router/modem to "Keep Alive" mode.

USB Equipment

Check if there is a USB cord connected to the modem. If there is, unplug this cord and make sure an Ethernet cable is connected from the modem to the wireless access point (router) then power cycle the modem and router to refresh the settings.

Also the PlayStation 3 is unable to connect to the Internet through the USB port, it must be connected via an Ethernet cord or via Wi-Fi network. You will not be able to use a USB adaptor or a cell phone USB adaptor with the PlayStation 3.

The 40GB, 60GB, 80GB, and 160GB models of the PlayStation 3 support 802.11b or 802.11g wireless standards.

Power-Cycle ALL Network Devices

Turn off (unplug) ALL of your network devices and equipment making sure all lights on the modems has turned off, including any wireless access points, routers, Voice Over IP (VOIP) modems, and broadband modems for two (2) full minutes. Certain VOIP modems (where your telephone is connected to your modem) may have a battery installed. You will need to remove the battery in order for the modem to be completely turned off.

Restore Default Settings

It may be necessary to restore all of the PS3 system settings back to the original "default" configuration. Learn how to restore PS3 to the default settings.

Confirm SSID

Verify the Service Set Identifier (SSID) of your wireless network. Since scanning for SSIDs with your PlayStation 3 can pick up other wireless networks, make sure you have selected the correct SSID which belongs to your own wireless network. It is also possible that your WAP has the SSID broadcasting feature turned "Off", which means your PlayStation 3 will not pick up the SSID when scanning for available wireless networks. You will need to either turn "On" the SSID broadcast feature on your WAP, or speak to the administrator of your network to obtain your SSID. 

Confirm WEP or WPA Security Key

If your wireless network access is security-enabled (encrypted) from open access, you will need your WEP (Wired Equivalent Privacy) or WPA (Wi-Fi Protected Access) security key or password. If you do not know this information, speak to the person who configured your home network settings.

Confirm if Your Wireless Access Point Requires a MAC Address

If your WAP is configured to "filter" Media Access Control addresses (MAC address), you will need to enter the PlayStation 3's MAC address into the WAP's MAC filter table as an allowed device. Find out the MAC address of the PS3.

If You Can't Connect to SCEA Game Servers or Network

If you can access the Internet but not game servers or network, it may be a firewall issue.

Confirm Your Home Network Connection

Confirm that you are able to connect to the Internet from your location using your home computer, on the same network.  If you cannot connect to the Internet, you may need to contact your Internet Service Provider (ISP) for additional assistance on your account/connection.

Tags: , ,